We’re here to help with orders, returns, and product questions.
Email (fastest): support@metromedessentials.com
Hours: Mon–Fri, 9:00am–6:00pm ET (America/New_York)
Mailing address: MetroMed Essentials, Customer Care
Order status: Your confirmation email includes a tracking link as soon as your order ships.
Returns & exchanges: Start a request at /pages/returns or email support with your order number. We’ll generate the correct return label (some items ship from different partner warehouses).
Warranty/Product issues: Email photos and your order number; we’ll replace or refund per our policy.
Bulk/B2B inquiries: b2b@metromedessentials.com
